3/27/2023 0 Comments Incoming call on iphone![]() This means some inbound calls will come through without the "Follow Up Boss Caller ID: " text as part of the Caller ID. ![]() Inbound Calls to your Follow Up Boss number will sometimes reference your iPhone Contacts list before your Follow Up Contacts list. This just means that we are still working on making it better! Sometimes that means there are known limitations with new improvements. Known LimitationsĪt Follow Up Boss, we are always working to get you the most value. You will see the missed call in the inbox but you will not be notified via push notification. If there is not a cell phone number listed, any inbound calls will not be routed to your cell phone. Tap Calls on Other Devices, turn on Allow Calls on Other Devices, then choose the devices on which youd like to make and receive calls. What if I don't have a cell phone number listed under My Settings? If your iPhone is off, in Do Not Disturb mode or has " Silence Unknown Callers" turned on, your inbound calls may go straight to voicemail. Why did the inbound call go right to voicemail? Make sure that the phone number for the phone that you wish to receive calls on is listed beneath your name under My Settings. This can happen if a number other than your cell phone is not listed under My Settings. I was notified of a missed call but my iPhone didn't ring. If you are calling a lead from within a Team Inbox, the client will see the Team Inbox number. You can find your Follow Up Boss number under My Settings > Calling. When you make an outbound call, your client will see your Follow Up Boss number as the incoming call. What number will show on my client's phone when I call from Follow Up Boss? The call bridge number is only visible to you. Your client will always see your Follow Up Boss number. When you click to call your client, you will see the number that we use to bridge and log the call. When I click to call my client's number doesn't show up. The call will also be available in the inbox on your app. You can tap the notification to see the call. Missed calls and voicemails to your Follow Up Boss number will trigger a push notification on your app. What happens if I miss a call or my client leaves a voicemail? Record calls for purposes such as tracking and training by enabling Call Recording. ![]() Tap the call log notification to add additional information. After the call ends, Follow Up Boss will automatically log the call.ģ. Incoming calls will be routed to your mobile phone and FUB Caller ID will display the contact name:Ģ. Tap the call log notification to add additional information:ġ. Calls will automatically log once complete. We'll dial through your cell provider network, and the person you're calling will see your FUB Calling number on their Caller ID:Ĥ. There may be a brief delay as the call connects. (We use these numbers to identify the call behind the scenes your contacts won't see them.)ģ. The number at the bottom is your Follow Up Boss number with a couple numbers added at the end. From the mobile app, select the person you wish to call. Enable Mobile Calling Making an Outbound Callġ. Scroll down and s elect the option, Ring your number and Follow Up Boss at the same time:ī. Ensure your direct mobile number is entered into the Phone section:ī. This update not only ensures the best call quality available but also makes it dead simple for your team to track and log all their calls while they are out on the road! Preparing for InstallationĪ. With a little practice, you will have your approach mastered.The Follow Up Boss team has made a huge core change to how the iOS app makes and receives calls. Over time, you will likely find one or two options that work best for you. Now that you understand your options, you can start to explore. If you swap back and forth between the calls, only the active call hangs up. You can learn more about iPhone conference calls in Recipe #109: Make a Family Conference Call with your iPhoneĤ End the active call by tapping the red phone (hangup) icon. You have three options:ġ Tap the Swap icon to swap between the two calls.Ģ Tap the individual calls at the top of the screen to swap between the two calls.ģ Tap Merge calls to join the calls together into a conference call. ![]() If you choose option #3 above and accept the second while while placing the first on hold, you will need to be able to manage the two calls. Optionally choose custom to compose a custom message to the second caller. You will be given the following text options to send a standard message. Tap Message to send a text message to the second caller. The second caller will go to voice mail and you will be given reminder options:ĥ Message. You can identify the caller but don’t want to take the call but want a reminder to call this person back. ![]()
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